Cancellations & Returns Policy

Cancellation and Return Information

1. Order Cancellations

Your order goes into the print queue within 2 hours of order placement; therefore you only have a 2 hour window of time, after placing your order, to request a cancellation.

Please choose products carefully and ask questions before placing an order.

2. Change of Mind / Buying Error (30 Days)

We offer 30-day returns for store credit on eligible items.

To qualify:

• The skin must be unused and still fully attached to the original backing sheet
• The item must be a non-custom product
• The return request must be made within 30 days of delivery (based on tracking)

If your return is approved, we’ll issue a store credit once the skin has been received and checked.

Restocking fee
Because every skin is printed to order and can’t always be resold, a small restocking fee applies to change-of-mind returns. This helps cover production costs and supports our low-waste, low-landfill approach to vinyl.

Postage

• Customer covers return postage
• Original postage/shipping is not refundable

Please package the skin to safeguard it from damage during transit. We recommend using tracked return postage.

SkinWraps is not responsible for returned items that are damaged, lost or misdelivered by the carrier.

3. Exceptions (Non-Returnable Items)

The following cannot be returned or credited (unless required under Australian Consumer Law):

• Custom size / custom print / custom image orders
• B2B and bulk orders (6 or more skins in a single order)
• Any other clearly marked custom or special order items

4. How to Start a Return

Before sending anything back, please contact us with:

• Your order number
• The item(s) you’d like to return
• The reason for the return

If the return is approved, we’ll reply with instructions and the correct return address. Items sent back without contacting us first may be refused.

5. Faulty or Incorrect Items

Please check your order as soon as it arrives.

If you believe your skin is faulty, damaged, or you’ve received the wrong item:

• Take clear, focused photos of the issue as soon as you notice it
• Contact us as soon as possible, including:
  • Your order number
  • Photos showing the problem
  • A brief description of the issue

In many cases we can assess faults from photos, and will only ask you to return the item if we can’t confirm the problem remotely.

Important:
Don’t throw the product away before we’ve had a chance to help.

If it’s disposed of early, we may not be able to assess it or offer a remedy. We follow Australian Consumer Law, which means you may be entitled to a repair, replacement or refund depending on the nature of the fault.

6. Undelivered / Returned Mail

Sometimes orders are returned to us by the carrier (for example, not collected, incorrect address, delivery refused, or for international orders – customs fees not paid).

If your parcel is returned to SkinWraps, you can choose:

a. Resend the order
We can resend your order, provided that:

• You pay a new postage/shipping charge, and
• For international orders, you also pay any return or handling fees billed to us by the carrier (e.g. return freight, customs handling, unpaid duties/taxes) before we re-ship.

b. Store credit instead
If you no longer want the order, you can ask for a store credit. In that case we will:

• Issue a store credit for the original product value only,
• Minus:
  • The original postage/shipping cost,
  • A restocking fee, and
  • For international orders, any return or handling charges billed to us by the carrier due to non-delivery (including unpaid customs duties/taxes).

Custom orders
Custom orders (including generic laptop panels cut to your measurements and skins printed with your supplied image) cannot be credited, even if the parcel is returned to us.

7. If You’ve Messed Up the Application

If you made a mistake applying your skin we can help with a replacement skin provided you cover the postage cost to send the replacement to you.

Please contact us for help and include photos of the applied skin to demonstrate the problem. If we cannot see the problem we cannot assist.

8. Your Consumer Rights

We respect your rights under Australian Consumer Law.

To better understand your rights and responsibilities as a consumer, please refer to the current Consumer Guarantees Guide available on the consumerlaw.gov.au website.