Our 30-Day Returns Policy
Whether you have changed your mind, bought in error or discover a fault with your SkinWraps product ... We are here to help with our easy to follow returns policy processes.
RETURNS ADDRESS - PO Box 837 Albany Creek, Queensland 4035, AUSTRALIA
Change of Mind / Buying Error? We can help ...
Any unused, non-custom item purchased from us may be returned for a refund or an exchange in the following circumstances:
- Change of mind
- Item is not what you expected
- You made a buying error and would like to return it for a refund or exchange it
The following conditions apply to our Change of Mind / Buying Error returns:
- Postage costs are to be covered by the buyer / original postage paid is not refundable
- If the exchange item is more expensive, the buyer pays the difference
- The definition of an unused skin kit is one that has not been removed from its backing sheet in any way
- Should your returned skin clearly show it is has been lifted from the backing sheet or other signs of damage/use then we cannot accept it as a return and will send it back to you without refund, sorry.
Do you believe your product has a manufacturing fault ? We can help ...
- Take clear and focused pictures of the problem immediately, and
- Notify us of the problem immediately, providing as much information as you can
Just like a regular retail store, online sellers need to see the item before a refund or replacement option can be considered. At SkinWraps we try to make the process easier by requesting clear and focused photos that clearly show us what the problem might be. We will only request the item be returned to us if you do not provide photos or the fault is not distinguishable by us within the photos you send.
Please do not dispose of the product before taking pictures of it and contacting us. Throwing a product in the trash before receiving assistance from the seller is like throwing $$'s into the bin because you remove your right as a Consumer to reject the goods (for replacement or refund). As per - Consumer Guarantee Guide : "Consumer Responsibilities When Rejecting Goods"
You may be required to return the product so keep it safe until the problem has been resolved in full please.
Messed up the Application of your Skin Wrap? We can help ...
Don't Panic!! ... We can help with a replacement provided you cover the original postage cost prior to sending the replacement to you.
Understand your Rights & Responsibilities as a Consumer ...
Be informed about your rights as a consumer. Locate and read the current Consumer Guarantees Guide on the consumerlaw.gov.au website