Do you ship worldwide?
We have reopened international shipping to selective destinations with tracked postage options only. There are still long delays for international deliveries (20-30 business days to the USA, for example) so we will monitor deliveries to see how things go for now.
Should any problems be experienced due to long shipping times, it may be necessary to suspend overseas destination options again.
** Shipping to the UK is not currently available, sorry.
How long does it take to make and ship my order?
Our current production time for orders is 3 business days. Business days are Mon-Fri (excluding public holidays and weekends). Extended production times may be required during busier times of the year (most notably over the Christmas and New Year).
How much does shipping cost?
The costs and times vary depending on what you're ordering and where you're located, you'll be able to see these costs before you commit to buying anything in your shopping cart.
To give you an idea by way of example: Within Australia ordinary service shipping costs (AUD) range between
- $2.95 (phone or Pokemon Go Plus skin, for example) and
- $6.95 (Surface, Laptop or Thermomix full panel skin for example).
Within Australia ordinary service shipping is untracked. If you prefer to see when Australia Post scans your order as being out for delivery then we recommend you take up a trackable option offered within checkout (Registered Mail or Express Post).
Do you have shipping discounts?
Yes, spend $50 or more on skins in a single order to receive free ordinary or discounted tracked shipping.
What shipping methods do you use?
We use Australia Post large letter and parcel services. We also offer trackable Registered Post (insured) and Express Post (expedited) options for you to choose from during checkout.
What delivery time-frame can I expect?
Since the end of March, 2020, Australia Post has experienced a significant increase in mail as Australians social distance and prefer to shop online. This has resulted in an unpredictable delivery schedule for items posted around Australia.
Usual delivery time-frame estimates are:
- Ordinary mail - 4-7 business days
- Registered Post - 4-7 business days
- Express Post - 2-5 business days*
Check your order and shipping confirmation emails for up to date information about delivery times and/or possible delays. Check with us prior to purchase if you have any questions about delivery time-frames please.
* Australia Post has suspended their next-day-delivery guarantee for express post service during covid-19 restrictions, however they have reassured customers that Express is still the fastest delivery method and the service is prioritised over standard/registered mail.
Christmas Order Cut-Off for 2020 - whilst we cannot guarantee that orders placed after December 10th will arrive in time ; we urge customers to take up Express Post to give your order the best possible chance to be delivered by AusPost on or before December 24th.
Important Information about Returned Mail
We will email you, should your order be returned to us for reasons beyond our control such as, but not limited to:
- Uncollected from post office
- Incorrect or Not Known at address
- Delivery refused
If you would like your order to be put back into the post we will require you to pay another lot of postage.
If you decide you no longer want your order and request a refund, we will initiate a refund minus the original postage cost and minus a 20% restocking fee. ** Custom orders (includes custom sized generic laptop panels and skins printed with an image you have supplied at purchase time) cannot be returned nor refunded.