Do you ship worldwide?
We have reopened international shipping to selective destinations with tracked postage options only. There are still long delays for international deliveries (20-30 business days to the USA, for example) so we will monitor deliveries to see how things go for now.
Should any problems be experienced due to long shipping times, it may be necessary to suspend overseas destination options again.
** Shipping to the UK is not currently available, sorry.
How long does it take to make and ship my order?
Our current production time for orders is a full 3 business days with shipping on the 4th business day. Business days are Mon-Fri (excluding public holidays and weekends). Extended production times may be required during busier times of the year (most notably over the Christmas and New Year).
How much does shipping cost?
The costs and times vary depending on what you're ordering and where you're located, you'll be able to see these costs before you commit to buying anything in your shopping cart.
To give you an idea by way of example: Within Australia ordinary service shipping costs (AUD) range between
- $3.50 (phone or Pokemon Go Plus skin, for example) and
- $7.50 (Surface, Laptop or Thermomix full panel skin for example).
All orders are shipped with tracked postage. We recommend that if receiving your order quickly is important to you, that you take up Express Post option as it has a faster postage time than flat rate, standard and registered/insured shipping options.
Do you have shipping discounts?
Yes, spend $50 or more on skins in a single order to receive free ordinary or discounted tracked shipping, within Australia.
What shipping methods do you use?
We use Australia Post large letter and parcel services. Flat rate is the cheapest method with options for registered/insured post and express post available. The fastest postage method is express.
What delivery time-frame can I expect?
Since the end of March, 2020, Australia Post has experienced a significant increase in mail as Australians social distance and prefer to shop online. This has resulted in an unpredictable delivery schedule for items posted around Australia.
Usual delivery time-frame estimates - based on our experiences over the last 12 months - are:
- Flat rate, standard mail - 5-8 business days (sometimes up to 14 business days)
- Registered Post - 5-8 business days (sometimes up to 14 business days)
- Express Post - 2-5 business days*
Check your order and shipping confirmation emails and click the VIEW ORDER button to be taken to your order page. The online order page has up to date information about your SkinWraps order.
* Australia Post has suspended their next-day-delivery guarantee for express post service during covid-19 restrictions, however they have reassured customers that Express is still the fastest delivery method and the service is prioritised over standard/registered mail.
Christmas Order Cut-Off Date - whilst we cannot guarantee that orders placed after December 10th will arrive in time ; we urge customers to take up Express Post to give your order the best possible chance to be delivered by AusPost on or before December 24th.
Important Information about Returned Mail
We will email you, should your order be returned to us for reasons beyond our control such as, but not limited to:
- Uncollected from post office
- Incorrect or Not Known at address
- Delivery refused
If you would like your order to be put back into the post we will require you to pay another lot of postage.
If you decide you no longer want your order and request a refund, we will initiate a refund minus the original postage cost and minus a 20% restocking fee. ** Custom orders (includes custom sized generic laptop panels and skins printed with an image you have supplied at purchase time) cannot be returned nor refunded.